The City of Port Lincoln invites community feedback on its Draft Customer Experience Charter, which aims to improve service delivery and enhance the customer experience. Feedback is open from Thursday 20 March to Monday, 14 April 2025.

The Draft Customer Experience Charter defines Council's commitment to delivering high-quality service, support, information and advice to the community. It aims to enhance customer satisfaction by establishing clear service standards, response timeframes, and improved avenues for communication, and escalation points.

The Charter defines the service commitments made to customers and details how these will be fulfilled. It reflects Council's dedication to collaborating with the communty to deliver accessible, responsive, and customer-focused services.

Council is committed to establishing a customer-centric culture, embracing innovative service improvements to enhance the customer journey, and ensuring consistent and accountable performance to meet community expectations.

The Draft Customer Experience Charter is available to review in the Key Documents section on the right, as well as in hardcopy at the Council Office and Port Lincoln Library.

Further details on how to provide feedback can be found below.